What influences satisfaction and loyalty in public transport? A review of the literature
Public transport ridership retention is a challenge for many cities. To develop
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
What cognitive mechanisms predict travel mode choice? A systematic review with meta-analysis
Reduced private car use can limit greenhouse gas emissions and improve public health. It is
unclear, however, how promotion of alternative transport choices can be optimised. A …
unclear, however, how promotion of alternative transport choices can be optimised. A …
Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam–A PLS-SEM …
Previous studies have explored the effect of public transport (PT) passengers' service quality
perceptions, personal safety perceptions on loyalty intention. However, they have not yet …
perceptions, personal safety perceptions on loyalty intention. However, they have not yet …
Examining equity in accessibility to multi-tier healthcare services across different income households using estimated travel time
Accessibility equity is a critical factor in developing equitable and sustainable communities.
Although numerous studies have analyzed accessibility inequity, few of them examined inter …
Although numerous studies have analyzed accessibility inequity, few of them examined inter …
Public transit travel choice in the post COVID-19 pandemic era: An application of the extended Theory of Planned behavior
P Zhao, Y Gao - Travel Behaviour and Society, 2022 - Elsevier
It is widely reported that the COVID-19 pandemic has reduced ridership and brought severe
challenges to urban public transit systems in many countries. The impact of the COVID-19 …
challenges to urban public transit systems in many countries. The impact of the COVID-19 …
Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland
This paper provides a detailed examination of a quality of service indicator utilised by the
Scottish Government to assess the opinions of passengers towards bus transport. The …
Scottish Government to assess the opinions of passengers towards bus transport. The …
[HTML][HTML] Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland
AO Salonen - Transport policy, 2018 - Elsevier
Mobility services are evolving globally. Driverless public transport can be a game-changer
for urban mobility. However, empirical evidence from the point of user experiences is …
for urban mobility. However, empirical evidence from the point of user experiences is …
First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders
K Park, A Farb, S Chen - Transport policy, 2021 - Elsevier
Public transit authorities have enhanced the travel experience to promote ridership and
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory
X Fu, Z Juan - Transportation, 2017 - Springer
Understanding the motivations underlying transport mode choice is of paramount
importance for interventions directed towards travel behavior change. This study presents a …
importance for interventions directed towards travel behavior change. This study presents a …
[HTML][HTML] Understanding daily car use: Driving habits, motives, attitudes, and norms across trip purposes
This paper presents a classification of motives considered as relevant when selecting a
mode of transport, and it examines the relative importance of driving habits, car attitudes …
mode of transport, and it examines the relative importance of driving habits, car attitudes …