These days users are able to save their time and effort by purchasing products online via
various e-commerce websites. Their experience with a product exists in the form of textual …

A major task that the NLP (Natural Language Processing) has to follow is Sentiments
analysis (SA) or opinions mining (OM). For finding whether the user's attitude is positive …

There is an increase in the development of social media and electronic commerce sites day
by day. In order to express their opinions about the products purchased user's write …

With the massive use of electronic gadgets and the developing fame of web-based media, a
great deal of text information is being produced at the rate never observed. It is not feasible …

Information explosion in the digital era has affected e-commerce users' purchase experience
as the users encounter a large number of choices for the item of interest. A recommender …

The paper pertains to the field of opinion mining on social networks in view of decision-
making. It was designed to determine the effect of the energy crises on the socioethical and …

A subtle difference in context results in totally different nuances even for lexically identical
words. On the other hand, two words can convey similar meanings given a homogeneous …

The role of contact centers in improving the operational efficiency of numerous organizations
is of utmost importance. Presently, digitalization technology has enabled contact centers to …

Emotion recognition remains a very challenging task in research because of its sensitive
and multifaceted nature. Recently, emotion recognition has garnered a lot of attention owing …

Twitter is a social media and also a microblog that allows users to send and read short
messages of no more than 280 characters as tweets. Tweet users are currently not limited in …