Prior studies fail to provide a clear understanding of the role that national culture plays in
electronic banking acceptance. Therefore, we conduct a meta-analysis involving 62 samples …

This study uses Hofstede's cultural dimensions theory to explain variance in consumer trust
in e-commerce. We model trust as a combination of a consumer's disposition to trust and …

Purpose The purpose of this paper is to test a model of banking system trust as an
antecedent of bank trust and bank loyalty. Six determinants of trust and loyalty are included …

Theory and research on service climate are synthesized, and an extensive agenda for future
research is proposed. The service climate construct is first differentiated from conceptually …

ABSTRACT Hofstede's (1980 and 2001) renowned five-dimensional measure of cultural
values is the overwhelmingly dominant metric of culture. His measure has been used as a …

Trust is considered a prerequisite for consumer interaction with smart voice-interaction
technologies such as smart speakers, although how exactly this develops remains unclear …

Consumer-and producer-generated content on the Internet has become an important source
of electronic word-of-mouth (eWOM) for buyers making purchasing decisions. However, the …

While a large body of research has examined the outcomes of emotional intelligence,
relatively little is known about the antecedents of emotional intelligence. Prior research …

Although double deviation (ie, unsatisfactory service recovery) is an acknowledged
phenomenon in the field of marketing, little attention has been devoted to determining what …

The role of information and communication technology for economic growth has been
emphasized repeatedly. Technological breakthroughs have generated new forms of …