A review of emerging industry 4.0 technologies in remanufacturing
This paper reviews the literature on the emerging digital technologies of Industry 4.0 (I4. 0)
focussed on the applicability of the Internet of Things (IoT), Virtual Reality (VR) and …
focussed on the applicability of the Internet of Things (IoT), Virtual Reality (VR) and …
Algorithmic branding through platform assemblages: core conceptions and research directions for a new era of marketing and service management
RV Kozinets - Journal of Service Management, 2022 - emerald.com
Purpose Contemporary branding transpires in a complex technological and media
environment whose key contextual characteristics remain largely unexplained. The article …
environment whose key contextual characteristics remain largely unexplained. The article …
Service research priorities: managing and delivering service in turbulent times
Transformative changes in the societal and service context call out for the service discipline
to develop a coherent set of priorities for research and practice. To this end, we utilized …
to develop a coherent set of priorities for research and practice. To this end, we utilized …
Service research priorities: designing sustainable service ecosystems
JM Field, D Fotheringham… - Journal of Service …, 2021 - journals.sagepub.com
This article utilizes input from service scholars, practitioners, reviews of published literature,
and influential policy documents to identify service research priorities that push the …
and influential policy documents to identify service research priorities that push the …
Smart remanufacturing: a review and research framework
Purpose To review the state-of-the-art in smart remanufacturing, highlighting key elements of
an Industry 4.0 (I4. 0) future that supports circular economy (CE) principles and offer a …
an Industry 4.0 (I4. 0) future that supports circular economy (CE) principles and offer a …
You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
With the growth of e‐commerce and associated home deliveries, understanding the role of
drivers in shaping the customer experience in last‐mile delivery is now more crucial than …
drivers in shaping the customer experience in last‐mile delivery is now more crucial than …
Service action research: review and guidelines
Purpose Conducting research that is both practice-and theory-relevant is important for the
service research community. Action research can be a fruitful approach for service …
service research community. Action research can be a fruitful approach for service …
More than a feeling? Toward a theory of customer delight
Purpose Responding to an increasing call for a more comprehensive conceptualization of
customer delight, the purpose of this paper is to expand the theory of customer delight and to …
customer delight, the purpose of this paper is to expand the theory of customer delight and to …
Unveiling physicians' personal branding strategies in online healthcare service platforms
T Zhang, X Yan, WYC Wang, Q Chen - Technological Forecasting and …, 2021 - Elsevier
Online personal branding is useful for physicians to promote themselves on online
healthcare service platforms. However, there is a lack of understanding of the antecedents …
healthcare service platforms. However, there is a lack of understanding of the antecedents …
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?
G Wu, L Liang, D Gursoy - International Journal of Hospitality Management, 2021 - Elsevier
The attractiveness of service employees can have a significant impact on customer attitudes
and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission …
and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission …