The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
Understanding the emergence and development of online travel agencies: a dynamic evaluation and simulation approach
X Lv, N Li, X Xu, Y Yang - Internet Research, 2020 - emerald.com
Purpose With the explosive growth of the Internet, online travel agents (OTAs) have gained
an increasing market share in the online booking market. However, OTAs are facing fierce …
an increasing market share in the online booking market. However, OTAs are facing fierce …
Measuring service quality perceptions of customers in the hotel industry of Pakistan
This study looks at the relationship among perceived service quality, perceived price
fairness, and customer loyalty. It further examines the role of customer satisfaction as a …
fairness, and customer loyalty. It further examines the role of customer satisfaction as a …
[HTML][HTML] Indicators of website features in the user experience of e-tourism search and metasearch engines
TD Vila, EA González, N Araújo Vila… - Journal of theoretical …, 2021 - SciELO Chile
VILA, Trinidad Domínguez; GONZALEZ, Elisa Alén; ARAUJO VILA, Noelia y FRAIZ BREA,
Jose Antonio. Indicators of Website Features in the User Experience of E-Tourism Search …
Jose Antonio. Indicators of Website Features in the User Experience of E-Tourism Search …
[HTML][HTML] Análisis entre imagen de la tienda y satisfacción del cliente en tiendas minoristas transnacionales en el sector autoservicio
R Treviño, E Treviño - Estudios Gerenciales, 2021 - scielo.org.co
El objetivo de la investigación fue identificar si la calidad del servicio y el precio se
relacionan positivamente con la imagen de la tienda y, a su vez, con la satisfacción del …
relacionan positivamente con la imagen de la tienda y, a su vez, con la satisfacción del …
Pricing strategies for online hotel searching: a fuzzy inference system procedure
Purpose Hotels are considered one of the keys to tourism industry, without which it is
impossible to visualize this industry. Setting the proper price for hotels has always been a …
impossible to visualize this industry. Setting the proper price for hotels has always been a …
The role of social media in affective trust building in customer–supplier relationships
Trust represents a key issue in building successful customer–supplier relationships. In this
sense, social software represents a powerful means for fostering trust by establishing a …
sense, social software represents a powerful means for fostering trust by establishing a …
Behavioural pricing effects in tourism: A review of the empirical evidence and its managerial implications
During recent decades, behavioural pricing research has accumulated to represent an
expansive subset of pricing research addressing how humans perceive, process, and …
expansive subset of pricing research addressing how humans perceive, process, and …
Consumer perception of price fairness and dynamic pricing: Evidence from Booking. com
M Alderighi, CR Nava, M Calabrese… - Journal of Business …, 2022 - Elsevier
The extensive use of online travel agencies by hotels and their guests has amplified the
number of consumers who directly experiment, appraise, and evaluate how dynamic pricing …
number of consumers who directly experiment, appraise, and evaluate how dynamic pricing …
Are all online hotel prices created dynamic? An empirical assessment
Understanding how tourist firms set their online prices is important given their growing
reliance on Online Travel Agencies (OTA). The article investigates whether the narrative of a …
reliance on Online Travel Agencies (OTA). The article investigates whether the narrative of a …