Use of chatbots and its role in enhancing customer experience: A Study of the banking industry

M Salem - Digital technology and changing roles in managerial …, 2024 - emerald.com
This study examines how chatbots could improve the client experience in the banking
sector. Due to their quick and effective customer service, chatbots are becoming more and …

Impact of Demarketing Strategies on Consumer Behavior Toward Unhealthy Products: A Study of the Beverage Industry

M Salem, N Dalloul - … and Communication Technology in Technical and …, 2024 - Springer
This chapter investigates how demarketing strategies affect consumer behaviors toward
unhealthy beverage products. A survey was made using the explanatory method to collect …

Local Language Use in Packaging and Its Impact on the Palestinian Consumers' Purchase Decision

M Salem - AI and Business, and Innovation Research …, 2023 - Springer
The use of local language in packaging is an increasingly popular marketing strategy, aimed
at connecting with consumers. Therefore, this paper examines packaging's use of local …

The Role of Visual and Verbal Packaging Design on Consumers' Purchase Decisions

S Baidoun, M Salem - AI and Business, and Innovation Research …, 2023 - Springer
This paper investigates the influence of packaging design on the Palestinian consumers'
purchase decisions. Based on the review of the relevant literature, the study identifies the …

The Impact of Brand Image on and Purchase Intentions: A Study of Beauty and Personal Care Products

M Salem - AI and Business, and Innovation Research …, 2023 - Springer
This study aims to investigate the relationship between brand image and purchase
intentions in the context of beauty and personal care products. A survey-based approach …

Analysis of Data Clustering: Factors Influencing the Demarketing of Breast Milk Alternatives

S Yaghi, S Baidoun, M Salem - AI and Business, and Innovation Research …, 2023 - Springer
This study employs data clustering techniques to examine the factors influencing the
demarketing of breast milk alternatives. The dataset is subjected to the data clustering …

The Effect of Brand Reputation on Consumers' Willingness to Pay a Premium Price: A Study of the Hospitality Industry

MZ Salem - AI and Business, and Innovation Research …, 2023 - Springer
This study examines how customer willingness to pay more for a product in the hospitality
sector is influenced by brand reputation. We used a survey-based study approach to gather …

The Influence of Virtual Reality on Purchase Intention: A Study of the Fashion Industry

M Salem - AI and Business, and Innovation Research …, 2023 - Springer
This study examines how virtual reality (VR) technology affects consumers' intentions to buy
in the fashion sector. Data was gathered from a simple random sample of the Palestinian …

The Impact of Brand Authenticity on Consumers' Emotional Attachment and Loyalty: A Study of Fast Fashion Brands

M Salem - AI and Business, and Innovation Research …, 2023 - Springer
This study examines the impact of brand authenticity on consumers' emotional attachment
and loyalty towards fast fashion brands. A survey was created utilizing the explanatory …

Causes of Delay in Construction Industry: Perception of Consultants in Palestine

SA Shaban, R Elkourd, MA Saif - AI in Business: Opportunities and …, 2024 - Springer
Delay in construction industry is a common problem in construction sector. Previous
researchers have identified key performance indicators related to contractors, consultants, or …