The wood-processing industry currently does not sufficiently use modern technologies,
unlike the automotive sector. The primary motive for writing this article was in cooperation …

Purpose Pro-consumer refund system (PCRS) should be understood as a process in
customer service, within which activities are related to the handling of goods that do not …

Present century is the century in which the nature of business is changing. Management has
to handle new methods. According to Kotler and Armstrong [10], there are two types of …

Purpose The aim of this paper is to examine how indoor aromatization affects the expressed
and unexpressed satisfaction with the work environment in the production hall of an …

Customer relationship maintenance practice plays a pivotal role in determining an
enterprise's success and serves as a significant competitive advantage. Despite the …

The aim of the article is to present the logistic models of world cities, their benefits and
limitations, which serve as best practices for others, which are based on a secondary …

CRM (Customer Relationship Management) is a term used in the industry to designate
approaches, methodologies, software or internet resources that support a company to …

The global trend of the 21st century is the era of digitalization, the so-called Industry 4.0. The
Covid-19 pandemic has rapidly accelerated the implementation of this trend in practice …

Customer relationship management (CRM) appears to be gaining significant importance as
businesses continually seek for efficient ways to manage their relationship with customers …

The amount of data is continuously rising. It is especially the case of unstructured data that
can contain a substantial information value if a business is able to capture and process it …