Purpose This study addresses the gap in understanding text analytics within the service
domain, focusing on new service development to provide insights into key research themes …

Purpose This study aims to determine consumer satisfaction dimensions that lead to a
willingness to share positive emotions through the study of TripAdvisor users' reviews on St …

Abstract The application of Digital Technologies (DTs) in disaster management has recently
received much attention. It is imperative to summarize the existing literature in this area to …

Amid a heightened focus on sustainable consumption, restaurants are increasingly adopting
green practices. Yet, understanding determinants of satisfaction in green restaurants …

Purpose This study aims to examine the roles of minimalist and citizenship behaviors in
influencing sustainable tourism practices. It further examined the role of moral credit as a …

A growing body of the literature on the study of online reviews presents interesting research
opportunities, especially in services highly frequented by young consumer segments, such …

The study delves into the intricate relationship between cafe operations and politics and how
it influences the overall dining experience of university students. This research aims to …

Purpose The purpose of this research is to identify not only the potential but also the
limitations of Google reviews compared to TripAdvisor that may help researchers select the …

Restaurants were significantly shaken by the COVID-19 pandemic, which forced them to
intensify their use of social media to communicate with customers. Our objective was to …

This study analyzes the significance of the 7P marketing mix elements on customer
perceptions and preferences for restaurants, using Google Maps reviews. Descriptive …