Purpose The purpose of this paper is to identify the state of academic research on
innovation in tourism. The authors present a systematic review of the literature, different …

In light of current industry imperatives and growing scholarly attention, this study was
conducted to provide a thoroughly updated bibliometric overview of how service innovation …

摘要旅游业现在处于不断变化的时代。 COVID-19 大流行病和伴随的负面经济影响对客户行为
产生了重大影响， 并加速了公司创新的需要。 商业模式创新（ BMI） 的概念被证明是一种合适的 …

Drawing on the job demand-resource (JD-R) model, the current study constructs a dual-
pathway approach which aims to reveal the mixed impact of AI awareness on service …

abstract Innovation research suggests that innovation types have different attributes,
determinants, and effects. This study focuses on consequences of adoption of three types of …

We develop and test a model of innovation behavior in the hotel industry. The model relates
four types of innovation—ie, management, external communication, service scope and back …

The paper provides empirical evidence on technological activity in the Spanish service
sector, in particular for the tourist accommodation in the Balearics. The study wants to fulfil …

We explore the causal links between service firms' knowledge investments, their innovation
outputs and business growth based on a bespoke survey of around 1100 UK service …

This paper examines new service development (NSD) in a distinctive set of services:
experiential services. Organizations delivering experiential services place the customer …

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