Beckground: The banking industry has experienced rapid development in recent years.
Competition among banks has intensified, and to maintain a competitive advantage, it is …

Beckground: In the banking industry, service quality is an important factor in maintaining and
increasing customer satisfaction. One indicator of the success of service quality is word of …

Purpose The aim of this paper is to explore the relationship between perception of service
quality, student satisfaction, switching barriers on behavioural intentions among private …

Purpose The purpose of the research is to analyze the factors that determine the intention of
small-and medium-sized enterprises (SMEs) to adopt the Metaverse. For this purpose, the …

Penelitian ini bertujuan untuk mengetahui apakah pengaruh langsung kualitas layanan
terhadap loyalitas dan pengaruh tidak langusungya melalui kepuasan pelanggan. Jenis …

Pawnshop is one of the non-bank financial institutions that is an alternative for the
community in meeting short-term needs. In this pawnshop business, there are many …

This research is quantitative research with a causal relationship to determine the direct
influence customer engagement, customer satisfaction, customer commitment to customer …

Currently, the demand for motorbikes is increasing with the need for community mobility
which is increasing as well. Competition between motorcycle dealers is also increasing in …

The need for fast transportation services has caused several businesses to try to create
application-based transportation applications according to market demand. To answer this …

As a result of the COVID-19 pandemic, safety is one of the top priorities for travellers when
choosing a hotel. This work examines the effect of customers' pre-stay expectations of a …