Unleashing the power of AI: a systematic review of cutting-edge techniques in AI-enhanced scientometrics, webometrics and bibliometrics
Purpose The study aims to analyze the synergy of artificial intelligence (AI), with
scientometrics, webometrics and bibliometrics to unlock and to emphasize the potential of …
scientometrics, webometrics and bibliometrics to unlock and to emphasize the potential of …
COVID-19 in the Twitterverse, from epidemic to pandemic: information-sharing behavior and Twitter as an information carrier
In this study, we defined a Twitter network as an information channel that includes
information sources containing embedded messages. We conducted stage-based …
information sources containing embedded messages. We conducted stage-based …
The relationship between crisis response strategies and behavioral intentions: A systematic literature review
X Jiang, S Kamarudin, Y Cai, P Miao… - Review of …, 2024 - rcommunicationr.org
Crisis response strategy is a pivotal concept for organizations in crisis communication,
serving as a valuable framework for examining public behavioral intentions. Few systematic …
serving as a valuable framework for examining public behavioral intentions. Few systematic …
An empirical investigation of electronic word-of-mouth: product recall and crisis response strategy in social media
Product recall crises can damage reputation, result in financial losses, and generate
negative word-of-mouth from customers. Appropriate response strategies on social media …
negative word-of-mouth from customers. Appropriate response strategies on social media …
Publication, collaboration, citation performance, and triple helix innovation gene of artificial intelligence research in the communication field: Comparing Asia to the …
YP Zhu, HW Park - Journal of the Knowledge Economy, 2024 - Springer
Artificial intelligence (AI) in the communication field has become increasingly popular in
recent years. This study collected data from 482 documents and cited references in the Web …
recent years. This study collected data from 482 documents and cited references in the Web …
Comparing public responses to apologies: examining crisis communication strategies using network analysis and topic modeling
This study aims to explore public perceptions and emotions toward crisis response
strategies when unethical business practices occur. United Airlines' passenger-dragging …
strategies when unethical business practices occur. United Airlines' passenger-dragging …
Examining crisis communication using semantic network and sentiment analysis: a case study on NetEase Games
The mobile game “Immortal Conquest,” created by NetEase Games, caused a dramatic user
dissatisfaction event after an introduction of a sudden and uninvited “pay-to-win” update. As …
dissatisfaction event after an introduction of a sudden and uninvited “pay-to-win” update. As …
Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth
P Tosun, M Yanar Gürce - Journal of Financial Services Marketing, 2024 - Springer
This study has established a conceptual model regarding the impacts of brand image, which
consists of two subdimensions,“corporate social responsibility (CSR) image” and “personnel …
consists of two subdimensions,“corporate social responsibility (CSR) image” and “personnel …
Use of Triangulation in Comparing the Blockchain Knowledge Structure between China and South Korea: Scientometric Network, Topic Modeling, and Prediction …
Blockchain, as a new innovative technology, has become a popular topic in many fields in
recent years. In this study, triangulation was used to investigate the development of …
recent years. In this study, triangulation was used to investigate the development of …
Impact of electronic Word Of Mouth (eWOM) on Consumer Behaviour
Abstract Word-of-mouth (WOM) is one of the most influential sources of information
transmission. However, its effectiveness is limited to social contact. With the rise of social …
transmission. However, its effectiveness is limited to social contact. With the rise of social …