Artificial intelligence (AI) can bring both opportunities and challenges to human resource
management (HRM). While scholars have been examining the impact of AI on workplace …

Numerous researchers have adopted the five-factor model (FFM) to identify personality
profiles. However, to date, no consensus has been reached on the number and …

Despite the documented benefits of Artificial Intelligence (AI) to the service industry, the
service employees' fear of being replaced by AI continues to be a major concern as we …

This paper investigates the antecedents and consequences of electronic word of mouth
(eWOM) credibility using a meta-analysis technique. The extant literature provides …

The theory of planned behavior (TPB) is popular in social commerce research, but existing
studies have yielded inconclusive and inconsistent findings. As TPB was developed before …

Recent advances in artificial intelligence (AI) have achieved human-scale speed and
accuracy for classification tasks. Current systems do not need to be conscious to recognize …

Service frontline encounters between customers and service providers have been subject to
fundamental changes in recent years. As two major change agents, technology infusion and …

This research presents a comprehensive analysis of significant factors shaping consumer
technology adoption and experiences in the hospitality and tourism sector. Technology …

Integrating social exchange and psychological contract theories, this study examines how
perceived service-oriented high-performance work systems (service-oriented HPWS) …

The current study examined the relationships among role stress, proactive personality,
employee creativity, and customer-oriented boundary spanning behaviors (COBSBs) for …