When triple‐A supply chains meet digitalization: The case of JD. com's C2M model

HY Mak, ZJ Max Shen - Production and Operations …, 2021 - journals.sagepub.com
The Triple‐A supply chain (Lee 2004) has become one of the most influential concepts for
practitioners and researchers in supply chain management. It stipulates that supply chains …

COVID-19 and E-commerce Operations: Evidence from Alibaba

BR Han, T Sun, LY Chu, L Wu - Manufacturing & Service …, 2022 - pubsonline.informs.org
Problem definition: This paper investigates the impact of COVID-19 on e-commerce sales
and the underlying operational driver. Academic/practical relevance: As COVID-19 …

The role of commitment in online reputation systems: An empirical study of express delivery promise in an E-commerce platform

A Ahmed, A Deokar, HCB Lee, N Summerfield - Decision Support Systems, 2024 - Elsevier
Express delivery, enabled by automated warehouse systems, offers a competitive
advantage to e-commerce retailers by shortening order shipping time. It is a common …

Better together! The consumer implications of delivery consolidation

L Wagner, E Calvo, P Amorim - Manufacturing & Service …, 2023 - pubsonline.informs.org
Problem definition: Online retailers often receive customer orders comprising several
products of differing origins. To fulfill these orders, retailers must ship multiple parcels from …

Do fairness concerns matter for ESG decision-making? Strategic interactions in digital twin-enabled sustainable semiconductor supply chain

M Zhang, W Yang, Z Zhao, S Wang… - International Journal of …, 2024 - Elsevier
Spatial-temporal visibility and traceability in the digital twin enable semiconductor supply
chain great transparency and efficacy, but also poses challenges to information disclosure …

Identifying effective signaling approaches for remanufacturing

J Shi, Q Zhu - Journal of Purchasing and Supply Management, 2024 - Elsevier
Remanufacturing is a typical circular mode, but the sales of remanufactured products remain
limited. Learning from manufacturers, remanufacturers have undertaken various circular …

When persuasion is too persuasive: an empirical analysis of product returns in livestream e-commerce

X Feng, Y Rong, X Tian, M Wang… - Production and …, 2024 - journals.sagepub.com
<? show [AQ ID= GQ2 POS=-18pt]?><? show [AQ ID= GQ5 POS= 12pt]?> Livestream e-
commerce features live social interactions that enable real-time, face-to-text communications …

Examination of aspects of pro-consumer refund system

K Lysenko-Ryba, D Zimon, P Madzík, E Šírová - The TQM Journal, 2022 - emerald.com
Purpose Pro-consumer refund system (PCRS) should be understood as a process in
customer service, within which activities are related to the handling of goods that do not …

Is It Always Advantageous to Establish Self-Built Logistics for Online Platforms in a Competitive Retailing Setting?

J Yu, C Zhou, G Leng - IEEE Transactions on Engineering …, 2023 - ieeexplore.ieee.org
Logistics service is a demand-enhancing approach through which platforms can deliver self-
owned and third-party (3P) products. A key issue is whether platforms deliver products …

Online information privacy and price: A theoretical model and empirical tests

Z Wu, J Luo - Information & Management, 2022 - Elsevier
Abstract Information privacy has become an increasingly critical concern for many
individuals, especially in the context of the increased collection, analysis, and visualization …