G Sapoznik, H Dai, J Hackman - US Patent 10,387,888, 2019 - Google Patents
A third-party service may be used to assist entities in responding to requests of users. A third- party service may receive, directly or indirectly, a request of a first user for assistance from a …
A company may desire to maintain a quality level for messages sent by customer service representatives to customers. The company may receive a message input by a customer …
AH Gruenstein, P Aleksic, J Schalkwyk… - US Patent …, 2019 - Google Patents
Methods, systems, and apparatus, including computer programs encoded on computer storage media, for detecting hotwords using a server. One of the methods includes receiving …
S Henry - US Patent 10,482,875, 2019 - Google Patents
A language model may be used in a variety of natural language processing tasks, such as speech recognition, machine translation, sentence completion, part-of-speech tagging …
G Sapoznik, S Henry - US Patent 10,453,074, 2019 - Google Patents
A user may respond to a request of another user by entering text, such as a customer service representative responding to a customer. Suggestions of resources may be provided to the …
T Mei, T Yao, Y Rui - US Patent 9,807,473, 2017 - Google Patents
Video description generation using neural network training based on relevance and coherence is described. In some examples, long short-term memory with visual-semantic …
GG Henry, T Parks, KT O'brien - US Patent 10,380,481, 2019 - Google Patents
An output buffer holds N words arranged as N/J mutually exclusive output buffer word groups (OBWG) of J words each of the N words. N processing units (PU) are arranged as …
An approach to keyword spotting makes use of acoustic parameters that are trained on a keyword spotting task as well as on a second speech recognition task, for example, a large …
LL Jiang, T Lei, S Henry - US Patent 11,216,510, 2022 - Google Patents
Text of an incomplete message entered by a user may be processed using a neural network to suggest messages similar to the message the user is in the process of entering. Word …