This study aims is to unify the concepts of emotional labor and service quality on the basis of
job demands–resources theory, which is associated with engagement and burnout in …

Current tourism and hospitality research on the topic of the influence mechanism of
emotional labor and employee well-being lacks both detailed depiction and cross-cultural …

This article seeks to provide a detailed account of emotional labour adopted by female
bartenders when faced with unwanted sexual attention at work. In the field, I implemented an …

Background Workplace sexual harassment is a public health problem that depends on
gender, context, and perceived ideology. Although studies have documented the prevalence …

Working in hospitality establishments involves high levels of stress, partially due to the anti-
social shift rotations and the high levels of emotional labor needed. Unmanaged stress often …

This research explores commercial friendship within Dutch pubs, focusing on the transition
from transactional to personal interactions between bartenders and guests. The study uses …

Purpose This study aims to examine whether authentic flirting behavior contributes to
positive service outcomes (ie rapport and tip size) in luxury vs non-luxury restaurants …

Purpose The purpose of this study was to examine the role of fear of COVID-19 and job
stress on women's turnover intentions in the hospitality industry (travel agencies). Also, the …

Workplace sexual harassment, particularly in hospitality, is a significant issue with many
implications. For decades, assessing its scope and impact has drawn the attention of …

The current studies examined why hospitality employees flirt with customers, and the
interaction between flirting and authentic or faked emotional displays. In Study 1, 245 …