Trust is at once an elusive, imprecise concept, and a critical attribute that must be
engineered into e-commerce systems. Trust conveys a vast number of meanings, and is …

Consumers sometimes describe their experience of interacting with artificial intelligence‐
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …

The key objective of this study is to propose and examine a conceptual model that best
explains the key factors influencing Jordanian customers' intentions and adoption of Internet …

The growth of artificial intelligence (AI) and its applications in business has proliferated in
recent years. Businesses have started adopting various technology practices relevant to …

Purpose–The purpose of this paper is to propose and examine a conceptual model that best
explains the key factors influencing Jordanian customers' intention to adopt mobile banking …

Purpose The purpose of this study is to empirically analyse the key factors that influence the
adoption of financial technology innovation in the country Germany. The advancement of …

Purpose–The purpose of this paper is to review the literature on customer relationship
management (CRM) to obtain a comprehensive framework of mutually exclusive CRM …

This research paper explores the ethical considerations in using financial technology
(fintech), focusing on big data, artificial intelligence (AI), and privacy. Using a systematic …

Purpose The integration of relevant antecedents into TAM would lead to better
understanding of the decision factors which act as enablers for the adoption of internet …

The aim of this paper is to shed light on the roles of counter-conformity motivation, social
influence, and trust in explaining customers' intention to adopt Internet banking services …