Education is a significant institution given the shift to a knowledge economy. Today students
have numerous expectations that range from choosing what to learn, how to learn and how …

Purpose Online learning gained ground during the pandemic and has continued to be used
in the post-Covid era. Items related to online learning should be included in service quality …

This study aims to examine the effect of service quality dimensions on student satisfaction at
Universitas Amikom Yogyakarta. The research population was all undergraduate students …

Service quality and students' satisfaction have become global buzzwords in the higher
education (HE) literature in the past 20 years. Research studies on service quality and its …

Most studies conduct surveys to determine the employee satisfaction level in organisations,
and improvement strategies are suggested based on the attributes that show a low …

The number of enterprises in the service sector is increasing with the time and the market for
service sector is expanding. Universities as higher education institutions were affected by …

This study examined the nexus between key determinants of SQ and SS in HEIs of Pakistan.
This study employed cross-sectional design and quantitative approach. Data was obtained …

The objective of this article was to establish the level of influence that the HEdPERF (Higher
Education Performance) model has on student satisfaction, to establish the degree of …

Abstract Service quality in higher education has become a topic of growing interest in recent
years. As a competition among higher education institutions around the world has …

This study examines the students' satisfaction on service quality of PNC. The main objective
of the study is to analyze the major influencing factors of academic aspect of service quality …