Summary Today, the Internet of Things (IoT) becomes a heterogeneous and highly
distributed structure which can respond to the daily needs of people and different …

The paper develops a conceptual framework to study the constructs of information
technology (IT)-supported value co-creation and co-destruction through shared processes of …

Purpose The purpose of this paper is to assess, clarify and consolidate the terminology
around the co-creation of services, establish its forms and identify its outcomes, to resolve …

Background: Although much research has been done investigating the roles of social
network sites (SNSs) in linking patients and health professionals, there is a lack of …

Purpose Actors who participate in co-created service experiences typically assume that they
will experience improved well-being. However, a growing body of literature demonstrates …

The healthcare sector has undergone a number of transformations in recent years, partly
due to recent advances in technology. This triggered our study to examine patients' desire to …

Purpose The purpose of this paper is to investigate how vulnerable consumers can be
involved in transformative service design and how this approach may enhance the design of …

Despite the widespread adoption of the wearable fitness tracker (WFT), the phenomenon of
acceptance-discontinuance has limited their value. This phenomenon has called attention to …

Purpose Drawing from the theory of relationship dynamics, the purpose of this paper is to
investigate how the relationship life cycle moderates the link between relationship quality …

Purpose The purpose of this paper is to deepen the understanding on patient participatory
behaviours in co-creation of value drawing from the perspective of self-determination theory …