Tinjauan Pustaka Dampak Keandalan E-Servqual Terhadap Kepuasan Pelanggan Dalam E-Commerce

I Wulan, S Safuan, E Erwin - … (Jurnal Ekonomi dan …, 2024 - stiealwashliyahsibolga.ac.id
The 84% dissatisfaction rate of e-commerce customers in Indonesia is an important indicator
for e-commerce managers to improve service performance and build lasting relationships …