To be or not to be: a review of the (un) ethical salespeople literature

A Anand, M Bowen, D Rangarajan - Journal of Business & Industrial …, 2023 - emerald.com
Purpose Despite the prominence of ethics in mainstream marketing and sales literature,
studies on the role of unethical sales practices remain sparse. As a result, we sought to fill …

When unethical practices harm relationship outcomes: testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector

EB Kanyurhi, D Bugandwa Mungu Akonkwa… - International Journal of …, 2024 - emerald.com
Purpose The study has two objectives:(1) expand our knowledge of the relationship
between unethical behaviour and both trust and satisfaction and (2) demonstrate that …

How do irresponsibility attributions affect organisational reputation? Evidence from the banking industry

G Zasuwa, G Wesołowski - International Journal of Bank Marketing, 2024 - emerald.com
Purpose This study examines how potentially irresponsible banking operations affect
organisational reputation. A moderated mediation model is applied to explain how major …

Relating mindfulness to financial well-being through materialism: evidence from India

NK Sinha, P Kumar, P Priyadarshi - International Journal of Bank …, 2021 - emerald.com
Purpose The purpose of this study is to examine the relationship between dispositional
mindfulness and financial well-being (FWB) and the mediating role of materialism on this …

Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy

I Butt, S Ul-Haq, MA Shareef, AH Chowdhury… - International Journal of …, 2022 - emerald.com
Purpose In this study, the authors examine how a retail bank's positive, neutral, and negative
prior ethical reputations influence customers' perceptions and attitudes, leading to their bank …

[PDF][PDF] Comprehensive Review of the Marketing Ethics Literature: A Bibliometric Approach

E Yıldırım, K Mert, Hİ Cebeci - Is Ahlakı Dergisi, 2021 - researchgate.net
In this study, it is aimed to draw the general view of marketing ethics literature by evaluating
the field via trend analysis with the journal-based evaluations obtained from a bibliometric …

Customer-Dominant Logic zur Gestaltung von Smart Services–Philosophie, Konzept und Umsetzung

M Bruhn, K Hadwich, M Saleschus - Smart Services: Band 1: Konzepte …, 2022 - Springer
Zusammenfassung Der Erfolg von Smart Services hängt entscheidend von der
Berücksichtigung der Kundenperspektive ab. Die jüngst in der Marketingwissenschaft …

Analyzing the corporate social responsibility perception from customer relationship quality perspective. An application to the retail banking sector

J Hobeika, I Khelladi, MA Orhan - … Social Responsibility and …, 2022 - Wiley Online Library
Management scholars are increasingly stressing the importance of corporate social
responsibility (CSR) and its growing role in today's business world. Building on stakeholder …

The impact of sales environment competitiveness on salespeople's inclination towards unethical sales practices: The mediating role of self-control depletion and the …

S Khan, SJ Shah, C Wang… - Australian Journal of …, 2023 - journals.sagepub.com
The study aims to explore the relationship between the sales environment competitiveness
and the tendency towards unethical sales practices among salespeople who work in a …

Drivers and consequences of consumer alienation in the French retail banking sector

S Kaabachi, SB Mrad, AA Charfi, MR Kpossa… - Journal of Marketing …, 2024 - Springer
The value co-destruction process has been heavily studied in recent years. However, most
studies have focused on the value of co-destruction's emotional and behavioral …