Services quality in emergency department of Nemazee Hospital: Using SERVQUAL model

M Gholami, Z Kavosi, M Khojastefar - Health Management & …, 2016 - jhmi.sums.ac.ir
Introduction: Patient satisfaction is crucial to the long-run success in health care center. With
regard to the highest patients' referral to the emergency department and the existing …

Industrial activity land suitability assessment using delphi and ahp to control land consumption: the case study of Bordj Bouarreridj, Algeria

FT Benaissa, B Khalfallah - Engineering, Technology & Applied Science …, 2021 - etasr.com
Studies and research on land suitability for the localization of economic and industrial
activities in cities are attracting academics and local policies concerned with urban planning …

Community perception of quality of health care received and client satisfaction in Lagos, Nigeria

MR Akinyinka, EO Oluwole, OO Odusanya - Journal of community medicine …, 2019 - ajol.info
Background: Quality of health care and client satisfaction are key elements in improving the
performance of health systems. A community-based assessment was conducted to …

Hastane Hizmet Kalitesinde Servqual Boyutlarinin Önem Derecelerinin Belirlenmesi

M Pekkaya, ÖP İmamoğlu - Uluslararası Yönetim İktisat ve İşletme …, 2017 - dergipark.org.tr
Sağlık sektörünün büyüklüğü ve sağlık hizmetlerinden yararlanan kişilerin aldığı hizmette
kalite arayışı her geçen gün önemini artırmaktadır. Çalışmamızın amacı, sağlık hizmetleri …

Critical success factors for better healthcare: an MCDM approach

P Verma, S Dutta - International Journal of Technology …, 2021 - inderscienceonline.com
The World Health Organization (WHO) and its member countries are continuously working
towards the goal of health for all. Various researchers have listed the factors which affect the …

[PDF][PDF] Optimizing service quality management of the bus rapid transport system in lagos using the multi-criteria decision analysis

SO AdebiyI, OJ Akinrinmade… - Zeszyty Naukowe …, 2022 - bibliotekanauki.pl
Evaluation of Bus Rapid Transportation (BRT) based on service quality criteria and customer
satisfaction can never be overemphasized due to its derivative, such as optimizing the …

Analisis Kualitas Pelayanan Kesehatan di Instalasi Gawat Darurat Rumah Sakit

R Nugrahaningsih, H Johan - Jurnal Media Informatika, 2023 - ejournal.sisfokomtek.org
Kepuasan pasien sangat penting untuk kesuksesan jangka panjang pusat layanan
kesehatan. Dengan tingginya rujukan ke instalasi gawat darurat dan kebutuhan mendesak …

Service Quality Factors of Healthcare System from COVID-19 Patients Perspectives

H Hasan, AH Ali, SB Akmal - International Journal of …, 2022 - publisher.uthm.edu.my
This paper presents a study to investigate the service quality of healthcare system in UAE.
The respondents are the users of the healthcare system. They were asked to grade the …

[PDF][PDF] Service Quality Factors of Healthcare System from COVID19 Patients Perspectives

AH Ali, H Hasan, SB Akmal - academia.edu
This paper presents a study to investigate the service quality of healthcare system in UAE.
The respondents are the users of the healthcare system. They were asked to grade the …

APPLICATION OF MULTI-OBJECTIVE OPTIMIZATION ON THE BASIS OF RATIO ANALYSIS METHOD FOR EVALUATING SERVICE DELIVERY IN HOSPITALS …

SO Adebiyi, N Efenure - Sochi Journal of Economy, 2021 - elibrary.ru
The importance of customer service cannot be over-emphasized as quality service delivery
is relevant across all business sectors including the healthcare sector. To ensure growth and …