This article examines current developments towards workations as a new form of hybrid
tourism driven by the Covid-19 pandemic. The neologism workation is composed of the …

With the diversification of tourist demand for a destinations' supply, rural tourism destinations
are facing an increasingly fierce competition environment. Creating brand value and …

Revisit intention is a key indicator of business performance, studied in many fields including
hospitality. This work employs big data analytics to investigate revisit intention patterns from …

Purpose Taking a global perspective, this paper aims to examine the impact of COVID-19 on
Airbnb booking activities through three critical perspectives–the initial Wuhan lockdown …

A mediation model of the interplay between customer-based destination brand equity and
destination marketing in domestic tourists' satisfaction during a prolonged crisis is …

A conceptual model is tested across four studies that examine how tourist destination crisis
types (external/internal) impact the information processing mode (heuristic/systematic) …

This study deals with airlines' handling of customer complaints pre-and post-Covid 19.
Authors extracted airlines' responses regarding redress, timeliness, apology, credibility …

Crisis response strategy is a pivotal concept for organizations in crisis communication,
serving as a valuable framework for examining public behavioral intentions. Few systematic …

Wine tourism is gaining popularity as visitors seek unique experiences. This study
investigated the effects of tangible and intangible factors on visitors' satisfaction with wine …

Public health emergencies have seriously affected the tourism industry. Meanwhile, one
critical indicator of review quality, travelers' online review efforts, requires special research …