It is widely acknowledged that adopting a socio-technical approach to system development
leads to systems that are more acceptable to end users and deliver better value to …

Project controls have traditionally been focused on after-the-fact detection of variances. This
thesis proposes a control system, the Last Planner system, that causes the realization of …

Fieldwork for Design looks at why ethnographic approaches have been turned to in the
design of computing devices for the workplace, for the home and elsewhere. It presents a …

Known primarily as the author of a method for studying work, Harold Garfinkel—and
ethnomethodological studies of work, or workplace studies—also offer an important …

Human Factors in Air Traffic Control Page 1 Page 2 Human Factors in Air Traffic Control Page
3 Page 4 Human Factors in Air Traffic Control V. David Hopkin Human Factors Consultant …

Information technology plays a pivotal role in New Labour's modernization programme. Here
we report findings from a 2 year ethnographic study of the impact and origin of one such …

In 1952 at Princeton University, Harold Garfinkel developed a sociological theory of
information. Other prominent theories then being worked out at Princeton, including game …

This book is very much the result of a personal journey through our experiences of doing
ethnography as fieldworkers and as teachers of research methods, particularly qualitative …

Engineering design is often perceived as a mainly technical activity yet within the
engineering design organisation it really only coheres as a social activity. This paper …

Market pressures impel globally competitive power systems producers, such as Rolls-
Royce, to engage in multi-national, collaborative projects in which the costs and risks of …