Employees' proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure
J Jiang, Y Yuan, Y Dong, H Dong - Tourism Review, 2023 - emerald.com
Employees’ proactive customer service performance in hospitality: impacts of customer
mistreatment and team performance pressure | Emerald Insight Books and journals Case studies …
mistreatment and team performance pressure | Emerald Insight Books and journals Case studies …
Pet your cat, walk your dog: The spillover effects of morning quality time with pets on outcomes during and after the workday
IM Hughes, A Guild, K Lamb, R LaRoche… - Stress and …, 2024 - Wiley Online Library
For decades, psychologists have explored dynamics within the realm of human‐animal
interaction. Organizational psychologists are no different; research has found that …
interaction. Organizational psychologists are no different; research has found that …
An examination of the link between interest incongruence and employee cyberloafing from an ego depletion perspective
Q Weng, L Chen, A Popelnukha… - Journal of Occupational …, 2025 - Wiley Online Library
Since cyberloafing has become prevalent across organizations, scholars have increasingly
focused on exploring its antecedents. Based on ego depletion theory, we explore how and …
focused on exploring its antecedents. Based on ego depletion theory, we explore how and …
Supervisor incivility and service employee creativity: a moderated mediation model of negative affect state and core self-evaluation
A Anjaly - Asia-Pacific Journal of Business Administration, 2024 - emerald.com
Purpose The present study examines the effect of supervisor incivility on service employee
creativity and the mediating mechanism of negative affect state on the said relationship with …
creativity and the mediating mechanism of negative affect state on the said relationship with …
Doing Good to Be (Subtly) Bad: A Moral Licensing View on the Relations Between Organizational Citizenship Behavior and Instigated Incivility
The present research examines the relations between OCB and interpersonal mistreatment
from the lens of the Moral Balance Model, wherein good deeds provide moral credits that …
from the lens of the Moral Balance Model, wherein good deeds provide moral credits that …
Surviving supervisor incivility: Can age-related coping strategies attenuate its negative effect on commitment?
MS Sharifirad - … Journal of Management Studies (Formerly known as …, 2024 - ijms.ut.ac.ir
Although previous research has shown that supervisor incivility reduces commitment, this
study endeavors to address some research gaps regarding 1) the boundary condition of age …
study endeavors to address some research gaps regarding 1) the boundary condition of age …
[引用][C] Exploring the Linkages between Experienced Incivility, Moral Disengagement, and Reduced Safety Behaviours: A Cross-lagged Panel Analysis
A Jayakrishnan - 2023 - ResearchSpace@ Auckland