Despite the importance of public relations within local, national, and international
government organizations, government public relations (GPR) is still an understudied field in …

During times of public crises, governments must act swiftly to communicate crisis information
effectively and efficiently to members of the public; failure to do so will inevitably lead …

Sentiment analysis through machine learning using Twitter data has become a popular topic
in recent years. Here we address the problem of sentiment analysis during critical events …

The involvement application and use of crisis and emergency management and
communication are increasing rapidly. This study conducts a systematic literature review to …

Social media, such as Twitter and Facebook, plays a critical role in disaster management by
propagating emergency information to a disaster-affected community. It ranks as the fourth …

Background During the COVID-19 pandemic, growth in citizen engagement with social
media platforms has enabled public health departments to accelerate and improve health …

Big data created by social media and mobile networks provide an exceptional opportunity to
mine valuable insights from them. This information is harnessed by business entities to …

Social media have provided new environments for both individuals and organizations to
communicate. The literature on government use of social media has noted that these …

This study investigates Twitter usage during Hurricane Sandy following the survey of the
general population and exploring communication dynamics on Twitter through different …

The originality of the present study lies in that it examines generation Z residents'
engagement with the city's social media during economic crisis in relation to city image, city …