Consumer ethics continues to draw the attention of academicians and practitioners as a
significant economic and social issue globally. Consumer ethics refers to moral principles …

Many hotels and restaurants deploy service robots to improve the quality and efficiency of
customer service, but this approach inevitably poses some risks and challenges. This study …

Purpose As a crucial counter-equivalent to business ethics, consumer ethics has emerged
as a promising research domain for practitioners and academicians alike. Despite its …

Drawing on moral disengagement theory and liquid consumption theory, this study
proposed and tested a conceptual model of guests' unethical behavior in peer-to-peer (P2P) …

Customer civility is an established construct in the study of ethical consumption. However,
scholars have paid insufficient attention to customer civility in relation to the flourishing peer …

The customer incivility literature has primarily focused on emotional exhaustion and burnout
as emotion-focused mediators that channel the effect of customer incivility. Drawing on …

The literature on ethics currently recommends more research on the emotional
underpinnings of ethical decision-making. The current study takes up the challenge …

Ethical networks are an emerging form of social alliance based on collaboration between
organizations that share a common ethical commitment. Grounded in a theoretical …

Purpose Access-based services (ABSs) provide short-term access to goods, physical
facilities, space or labor in exchange for access fees without transferring legal ownership (eg …

Purpose This paper aims to investigate the role of personal and affective factors in curbing
unethical consumer behaviour (UCB). Specifically, this study scrutinizes how religiosity …