Technology is constantly changing; what is cutting edge today is obsolete tomorrow. In this
ever-evolving environment, educators, researchers and professionals of the discipline need …

Within the field of soft computing, intelligent optimization modelling techniques include
various major techniques in artificial intelligence. These techniques pretend to generate new …

Purpose–Actual situations evidence how adopted decisions can change the decision
constraints of the system where the analytic hierarchy process (AHP) is being applied …

The purpose of this article is to investigate the differential influence of product quality and
service quality on customer satisfaction (CS) along with the interaction role of warranty …

The objective of this paper is to suggest a management framework for a better organization
of warranty assistance, using engineering techniques already developed for similar …

This book explores the practical implementation of an advanced after-sales management
framework devoted to warranty management. The framework is intended for companies …

This paper reports a research in which integration of quality function deployment (QFD) and
analytic hierarchy process (AHP) with total productive maintenance (TPM) was investigated …

This article aims at researching on the relationship of country image and customer
perception on product quality and purchasing intention in South Korean. Additionally, the …

Purpose The purpose of this paper is to provide a multidimensional understanding of the
management of feedback from customer product returns and the management practices that …

Purpose–The purpose of this paper is to present age-based replacement models subject to
shocks and failure rate in order to determine the optimal replacement cycle. As a result …