Purpose The purpose of this paper is to provide a critical review of the performance
management literature in the hospitality and tourism (H/T) industry. Design/methodology …

This conceptual paper aims at identifying a theoretical framework for the determinants of
revenue management (RM) practices and their impacts on the financial performance of …

This study examines the links among corporate social responsibility (CSR), reputation, and
performance in hotel companies from a multidimensional perspective. Data were collected …

Purpose This paper aims to examine how modern small-medium enterprises (SMEs)
operating in the tourism industry perceive and define corporate performance, and how they …

Purpose This study aims to examine variables influencing resort hotels' survival in Spain,
which had not previously been analysed. In this country, determining whether the reasons …

Purpose Portugal has been experiencing a continuous growth in tourism activity, with
hospitality industry as one of the main tourism sectors. Therefore, the assessment of hotel …

Studies related to hospitality performance measurement have expanded and matured,
leading to diversity in the themes and topics of papers published on the subject. Though …

This study develops a literature review of hotel performance studies, and provides insights
by adopting a cross-citation network approach. Two research questions are defined. First …

Purpose This study aims to examine how operator type moderates the relationship between
hotel information technology (IT) expenditures and operating performance …

Purpose This paper aims to provide a review of hotel performance within the hospitality and
tourism research domain. The authors use network analysis to examine two research …