Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case …

HS LEE - 2024 - ink.library.smu.edu.sg
Government agencies prioritize citizen service delivery to foster trust with the public.
Technological advancements, particularly in Artificial Intelligence (AI), hold promise for …

Exploring Interpretability in Open Government Data with ChatGPT

R Barcellos, F Bernardini, A Zuiderwijk… - Proceedings of the 25th …, 2024 - dl.acm.org
The global initiative supporting open government data (OGD) has witnessed significant
strides in the last decade. This study delves into the prospective integration of Artificial …

Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government …

A Lee Hui Shan, V Shankararaman… - Proceedings of the 25th …, 2024 - dl.acm.org
This paper presents the pilot implementation of AI Based Citizen Question-Answer
Recommender (ACQAR) as an attempt to enhance citizen service delivery within a …