Social cues and implications for designing expert and competent artificial agents: A systematic review

TW Liew, SM Tan - Telematics and Informatics, 2021 - Elsevier
Artificial agents such as embodied virtual agents, chatbots, voice user interface agents, and
robots simulate human roles for dispensing information to people. According to the …

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

X Cheng, X Zhang, J Cohen, J Mou - Information Processing & …, 2022 - Elsevier
Text-based chatbots are being touted as a disruptive innovation with unprecedented
business potential. However, frequent failures in human–chatbot conversations have led to …

From physical to virtual art exhibitions and beyond: Survey and some issues for consideration for the metaverse

S Sylaiou, P Dafiotis, D Koukopoulos… - Journal of Cultural …, 2024 - Elsevier
This manuscript addresses the increasing importance of Extended Reality (XR) in art
exhibitions. It elaborates on the technologies employed, design issues, pertinent aims, and …

Artificial intelligent chatbots as brand promoters: a two-stage structural equation modeling-artificial neural network approach

CT Lee, LY Pan, SH Hsieh - Internet Research, 2022 - emerald.com
Purpose This study investigates the determinants of effective human and artificial
intelligence (AI) relationship-building strategies for brands. It explores the antecedents and …

Trust me, if you can: a study on the factors that influence consumers' purchase intention triggered by chatbots based on brain image evidence and self-reported …

C Yen, MC Chiang - Behaviour & Information Technology, 2021 - Taylor & Francis
Nowadays, chatbots is one of the fast rising artificial intelligence (AI) trend relates to the
utilisation of applications that interact with users in a conversational format and mimic …

Source credibility and emotions generated by robot and human influencers: the perception of luxury brand representatives

P Baudier, E de Boissieu, MH Duchemin - Technological Forecasting and …, 2023 - Elsevier
Social Robots are increasingly encroaching into our daily lives by interacting with humans
on the Internet. Luxury brands use Social Media Influencers to create brand awareness and …

Deep mind in social responses to technologies: A new approach to explaining the computers are social actors phenomena

K Xu, X Chen, L Huang - Computers in Human Behavior, 2022 - Elsevier
Abstract The Computers are Social Actors (CASA) paradigm has been increasingly used as
a major theoretical framework to explain users' social responses to emerging technologies …

Designing embodied virtual agents as product specialists in a multi-product category E-commerce: The roles of source credibility and social presence

SM Tan, TW Liew - International Journal of Human–Computer …, 2020 - Taylor & Francis
Imagine walking into a department store to shop for various products. Based on the social
heuristics related to expertise, you would likely favor and trust the advice conveyed by a …

Low-resource adaptation for personalized co-speech gesture generation

C Ahuja, DW Lee, LP Morency - Proceedings of the IEEE …, 2022 - openaccess.thecvf.com
Personalizing an avatar for co-speech gesture generation from spoken language requires
learning the idiosyncrasies of a person's gesture style from a small amount of data. Previous …

The trustworthiness of voice assistants in the context of healthcare investigating the effect of perceived expertise on the trustworthiness of voice assistants, providers …

C Wienrich, C Reitelbach, A Carolus - Frontiers in Computer Science, 2021 - frontiersin.org
As an emerging market for voice assistants (VA), the healthcare sector imposes increasing
requirements on the users' trust in the technological system. To encourage patients to reveal …