[HTML][HTML] The paradoxes of generative AI-enabled customer service: A guide for managers
Generative artificial intelligence (generative AI) presents a disruptive innovation for brands
and society, and the power of which is still yet to be realized. In the context of customer …
and society, and the power of which is still yet to be realized. In the context of customer …
[HTML][HTML] Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction
The democratization of powerful artificial intelligence (AI) tools, including ChatGPT, has
sparked the interest of business practitioners given their ability to fundamentally change the …
sparked the interest of business practitioners given their ability to fundamentally change the …
How to build a competitive advantage for your brand using generative AI
Generative artificial intelligence––defined as AI-enabled technology that analyzes and
learns from existing data and generates novel human-like content—has emerged as a …
learns from existing data and generates novel human-like content—has emerged as a …
A framework of diversity, equity, and inclusion safeguards for chatbots
Chatbots such as ChatGPT are conversational agents that play an important role in many
sectors. They are highly sophisticated artificial intelligence (AI) agents increasingly …
sectors. They are highly sophisticated artificial intelligence (AI) agents increasingly …
Navigating the challenges of generative technologies: Proposing the integration of artificial intelligence and blockchain
The transformative impact of generative AI, extending beyond traditional AI, raises as array
of concerns including the replacement of human roles and AI misuse in an array of …
of concerns including the replacement of human roles and AI misuse in an array of …
[HTML][HTML] Managing a ChatGPT-empowered workforce: Understanding its affordances and side effects
Generative AI, particularly ChatGPT, creates new managerial concerns. This article
addresses a crucial managerial challenge: While employees are including the tool as their …
addresses a crucial managerial challenge: While employees are including the tool as their …
Investigating the usefulness of artificial intelligence-driven robots in developing empathy for English for medical purposes communication: The role-play of Asian and …
Studies have shown that integrating Artificial Intelligence into robot-assisted language
learning ushers in an immersive situation to establish empathy for communication …
learning ushers in an immersive situation to establish empathy for communication …
[HTML][HTML] Developing industrial AI capabilities: An organisational learning perspective
Incumbent industrial firms are putting in a lot of effort in developing capabilities for machine
learning (ML) systems that help them better predict and perform a variety of industrial and …
learning (ML) systems that help them better predict and perform a variety of industrial and …
Recommending AI based on Quantified Self: Investigating the mechanism of consumer acceptance of AI recommendations
A Li, Z Ding, C Sun, Y Liu - Electronic Markets, 2024 - Springer
Rapid advancement and widespread use of Quantified Self technology have contributed to
the development of artificial intelligence (AI) recommendations. This study is aimed at …
the development of artificial intelligence (AI) recommendations. This study is aimed at …
[HTML][HTML] Crowdsourcing of Inventive Activities, AI, and the NIH Syndrome
T Burger-Helmchen - Administrative Sciences, 2024 - mdpi.com
This study examines how crowdsourcing can support innovation in companies. It focuses on
the Not Invented Here (NIH) syndrome—a reluctance to adopt external ideas—that varies …
the Not Invented Here (NIH) syndrome—a reluctance to adopt external ideas—that varies …