Smart Logistics (SL) offers a competitive advantage for e-commerce by utilizing Information
and Communication Technologies (ICT) such as IoT, AI, Blockchain, Cloud computing, 5G …

Saat ini sebagian besar universitas menggunakan sistem informasi web untuk
menyampaikan informasi terkait informasi pendaftaran mahasiswa, akademik, beasiswa …

Chatbots have been used in many fields ranging from education to healthcare and are also
used in e‐commerce settings. This research aims at developing a web‐based chatbot called …

Currently, the spread of hoax news has increased significantly, especially on social media
networks. Hoax news is very dangerous and can provoke readers. So, this requires special …

Abstract Machine learning (ML) has the potential to take on a variety of routine and non-
routine tasks in brick-and-mortar retail and e-commerce. Many tasks previously executed …

Digital transformation is the process of consuming digital technologies that drives business
improvements and customer experience. Artificial intelligence plays a crucial role in …

E-commerce chatbots play a crucial role in customer service but often struggle with
understanding complex queries. This study introduces a breakthrough approach leveraging …

Airline industry is a major global leader in aviation which has made the world an alluring
smaller place with an enormous level of mobility and accessibility. It even provides service to …

Chatbot service failures are inevitable in tourism and hospitality, how chatbot service
recovery retains tourists is an issue that cannot be ignored. The nudging effect of default …

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various
industries find ways to effectively harness their capabilities, saving both time and money …