2/2002 i-com 47 ges Beispiel gewählt, ein Projekt, das tatsächlich durchgeführt worden ist.
Im Buch wird deutlich, dass Konsensfindung das Ziel der Planung eines …

This inquiry explores the practical implications of constructivist theory for documentation that
is targeted to complex tasks and experienced users (users who are less than experts but …

We report on a study that was undertaken to better understand search and navigation
behavior by exploiting the close association between the process underlying users' query …

Graduate education in technical communication should provide students with an expansive
view of the field. Toward that end, we offer a three-dimensional framework that represents …

Integrating and using technology in the technical communication classroom is an ongoing
interest and challenge for the field. Previous work tends to focus on best practices and other …

Abstract Innovative Approaches to Teaching Technical Communica-tion offers a variety of
activities, projects, and approaches to energize pedagogy in technical communication and …

Nobody reads documentation. If they did, the developers of hardware and software systems
would surely strive to create support materials that meet the high standards they have set for …

This chapter focuses on the user interface and instructional design of on‐line materials:
accessibility, aesthetic appeal, consistency and layout, customizability and maintainability …

Authoring tutorials for complex software applications is a time consuming process. It also
highly depends on the tutorial designer's skill level and experience. This paper introduces …

In this article, we argue that three developments in the design and evaluation of online
support systems are reshaping traditional design efforts. First, we begin by questioning the …