Assessing student satisfaction in transnational higher education | Emerald Insight Books and
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In higher education, students are the main customers of universities. As such, providing
quality services and satisfying students' needs as well as expectations are vital for …

To affect college retention, academic advisors should act as agents of student relationship
management by strengthening the connection between students and their institutions …

The purpose of this study is to investigate the characteristics influencing students'
satisfaction with online learning and their efficacy in online courses during the COVID–19 …

Concern about the quality of higher education is on the rise in Europe. To provide quality
enhancement of the educational environment higher education institutions should create …

Higher education has and continues to be sharply disrupted due to the COVID-19 pandemic.
In this paper, our focus is on the pandemic's impact on higher education, specifically on …

Critical incidents offer a focus for exploratory research about human experiences, including
information use and information literacy learning. This paper describes how critical incidents …

Traditional teaching does not often allow very active involvement of pupils in class. In
chemistry and natural sciences in general experimental and laboratory work is one of the …

The data are collected through the well established critical incident technique (CIT) method.
All the satisfied and dissatisfied critical incidents are then grouped on the basis of Bitner et …

Purpose–This paper aims to explore consumer attitude towards service failure and recovery
in the higher education in general and with respect to teaching, examination, library …