The study aims to investigate the impact of electronic customer relationship management on
customers' Electronic satisfaction of Communication companies in Kuwait. The study …

Purpose-Capturing the shifting consumer behavior perspective on online transportation
network performance in Indonesia, this study aims to empirically examine the impact of …

This study examines the impact of electronic customer relationship management (E-CRM)
on customer loyalty through the mediating effects of customer experience and customer …

This study examined the impact of E-CRM on customer loyalty with the mediating effect of
customer satisfaction in the banking industry. Customer satisfaction is important for loyalty …

Purpose The purpose of this paper is to investigate the mediating role of customer
satisfaction (CS) in the electronic-customer relationship management (e-CRM) and …

Since customer loyalty is key, especially in the highly competitive commercial banking
environment, this article evaluated the effects of features of electronic customer relationship …

This article scaffolds on customer relationship management (CRM) theory and explores the
association between electronic CRM (e-CRM) and electronic customer's (e-customer) …

This study aimed to investigate the micro-linkages between electronic customer relationship
management (E-CRM) and electronic loyalty of customers, through electronic banking …

Transformasi besar-besaran perilaku konsumen pada platform jaringan transportasi online
di Indonesia masih belum dijawab secara komprehensif. Beberapa konstruksi laten …

Persaingan pasar perusahaan/industri semakin kompetitif, terlebih lagi karena
meningkatnya jumlah perusahaan/industri, kualitas sumber daya manusia, teknologi dan …