This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …

The gig economy has captured public and policy interest and is growing as an area of
academic inquiry, prompting debate about the future of work, labour regulation, and the …

Prior research has studied the detrimental impact of algorithmic management on gig workers
and strategies that workers devise in response. However, little work has investigated …

The US-based service company Uber offers platformbased transportation services in more
than 70 countries. To this end, the company manages a global network of around 3.5 million …

This review seeks to present a comprehensive picture of recent discussions in the social
sciences of the anticipated impact of AI on the world of work. Issues covered include …

While algorithmic management provides new options for organizing service work, it is
underexplored in tourism and hospitality research. From food-delivery platforms in China …

Artificial Intelligence and algorithmic technologies support or even automate a large variety
of human resource management (HRM) activities. This affects a range of stakeholders with …

As the sharing economy has grown, externalities, ie,“dark sides,” have also surfaced. The
intricacies surrounding these externalities and their regulatory measures have garnered …

This paper offers a critical synthesis of the articles in this Special Issue with a view to
assessing the concept of “algorithmic regulation” as a mode of social coordination and …

Airbnb's disruptive impacts on tourism destinations have been well acknowledged but
systematic examination is still lacking. This study investigates these impacts on host …