Unveiling the life cycle of user feedback: Best practices from software practitioners

ZS Li, NN Arony, K Devathasan, M Sihag… - Proceedings of the 46th …, 2024 - dl.acm.org
User feedback has grown in importance for organizations to improve software products.
Prior studies focused primarily on feedback collection and reported a high-level overview of …

Leveraging User Feedback for Requirements Through Trend and Narrative Analysis

ZS Li - 2023 IEEE 31st International Requirements …, 2023 - ieeexplore.ieee.org
With the rapid rise of new mediums and surge of user discussion regarding software
products, it is increasingly important to consider these user concerns to fulfill user needs …

[HTML][HTML] Conversation in forums: How software forum posts discuss potential development insights

H Wang, P Devine, J Tizard, SR Shahamiri… - Journal of Systems and …, 2024 - Elsevier
User feedback on software usage is utilised by developers to improve their software.
Software product forums are platforms rich in software-related user feedback, such as forum …

Understanding User Feedback from Software Product Forums for Product Improvement Insight Classification

H Wang - 2024 - researchspace.auckland.ac.nz
Software users often post their feedback about their application usage on channels such as
app stores, software forums and other social media channels. Developers would often use …