Mapping Library Users' Loyalty through LibQUAL+: Mediating Role of Users' Satisfaction
A Iqbal, I Hussain Asad - Journal of Library Administration, 2023 - Taylor & Francis
The purpose of this study was to investigate the gap between library users' expected and
perceived library services and to examine the role of library services in developing user …
perceived library services and to examine the role of library services in developing user …
Predicting patron satisfaction on library service using machine learning approaches: A case study in Indonesia
I Ali, MA Tantawi Nasution, SF Zahra - Technical Services …, 2025 - Taylor & Francis
The advancement of information technology has diminished the traditional role of libraries,
necessitating modernization to enhance patron satisfaction. This study focuses on predicting …
necessitating modernization to enhance patron satisfaction. This study focuses on predicting …