The primary objective of this article is to gauge the satisfaction of the citizen with the help of
expectancy disconfirmation model (EDM) and discover areas for future research dependent …

Currently, at a time when the Smart City concept is aimed at improving thequality of life of
residents and being implemented in cities, the role of measuring thefunctioning of offices in …

The objectives of the research are to describe the public sector service form delivered to
consumers/citizen, to find out the consumers' satisfaction on public sector service, and to …

This study aims to investigate the application of service quality theory to explain and predict
the satisfaction, trust, and motivation of participants at leadership education and training …

Central bank communication has changed over the years, following the trend of
digitalization. It has been used as a tool for the implementation of monetary policies since …

Purpose This paper aims to present a conceptual model on service quality of zakat
institutions that are responsible for collecting, managing and distributing zakat in Malaysia …

Public services delivered by municipalities can be directly evaluated by citizens living within
the border of the services presented. The purpose of this study is to introduce perception …

Purpose Delivering patient-centered healthcare is now seen as one of the basic
requirements of good quality care. In this research, the impact of the perceived quality of …

The growth of global supply chains has changed the distribution of incomes across
countries. Participation in these supply chains, initiated by the successful completion of low …

Purpose The purpose of this paper is to identify the influence exerted by a quality
management system (QMS) under ISO 9001: 2015 on the quality of public services …