The study of street-level bureaucracy has been dominated by research from the Global
North. Mainstream conceptualizations are, therefore, based on observations from …

Administrative burden research has highlighted the multiple costs imposed by public
policies and their impact on citizens. However, the empirical understanding of citizens' …

Administrative burdens in citizen-state interactions are increasingly gaining attention in both
research and practice. However, being a relatively young research field, there is still …

Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

Existing research finds that increases in administrative burden reduce client access, political
efficacy, and equity. However, extant literature has yet to investigate how administrative …

Utilizing a statewide survey and administrative data, we explore how state-imposed burdens
are translated by street-level bureaucrats (SLBs) into frontline practices that may alleviate or …

This article aims to contribute to street-level bureaucracy (SLB) theory by bringing to the
forefront the experiences and perspectives of the Global South. Our argument is that …

Despite taking the citizen experience of policy implementation as starting point for analysis,
the literature on administrative burdens has mostly portrayed citizens as passive victims of …

The literature on administrative burdens demonstrates that citizens may experience different
kinds of administrative burdens when interacting with the state. However, we know little …

This study analyzes how adverse working conditions shape frontline workers' behavioral
and cognitive coping mechanisms. It builds on the idea of frontline work as a precarious …