Lessons for crisis communication on social media: A systematic review of what research tells the practice
M Eriksson - International Journal of Strategic Communication, 2018 - Taylor & Francis
This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …
given by researchers in various subdisciplines of strategic communication. The themes are …
When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020
This study examines the patterns and trends of social media-related public relations
research published in 14 journals from 2006 to 2020. It analyzes the theoretical trends (ie …
research published in 14 journals from 2006 to 2020. It analyzes the theoretical trends (ie …
Credible corporate social responsibility (CSR) communication predicts legitimacy: Evidence from an experimental study
I Lock, C Schulz-Knappe - Corporate Communications: An …, 2018 - emerald.com
Purpose Companies in challenged industries such as fashion often struggle to communicate
credibly with their stakeholders about their social and environmental achievements …
credibly with their stakeholders about their social and environmental achievements …
Building relationships through dialogic communication: Organizations, stakeholders, and computer-mediated communication
Online media are integral to daily life, and while many organizations use them to reach
broad audiences, others still appear to be uncomfortable with online media because they do …
broad audiences, others still appear to be uncomfortable with online media because they do …
Exploring corporations' dialogue about CSR in the digital era
In this paper, we examined how companies are employing new media to engage in
dialogue with their stakeholders about corporate social responsibility (CSR)-related matters …
dialogue with their stakeholders about corporate social responsibility (CSR)-related matters …
The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China
Y Cheng - Public relations review, 2020 - Elsevier
The rapid diffusion of social media is ushering in a new era of crisis communication. To
enhance our understanding of the social-mediated dialogue between organizations and …
enhance our understanding of the social-mediated dialogue between organizations and …
Restoring an eroded legitimacy: the adaptation of nonfinancial disclosure after a scandal and the risk of hypocrisy
Purpose This study contributes to the literature on hypocrisy in corporate social
responsibility by investigating how organizations adapt their nonfinancial disclosure after a …
responsibility by investigating how organizations adapt their nonfinancial disclosure after a …
The dialogic ladder: Toward a framework of dialogue
AB Lane - Public Relations Review, 2020 - Elsevier
This paper articulates the existence of different forms of 'dialogue', ranging from the conduct
of simple two-way communication through more interactive forms culminating in true (or …
of simple two-way communication through more interactive forms culminating in true (or …
Social media use of the police in crisis situations: A mixed-method study on communication practices of the German police
M Jungblut, AS Kümpel, R Steer - New media & society, 2024 - journals.sagepub.com
Social media have become essential for crisis communication. While past research has
focused on their role in corporate communication, studies largely ignored how public …
focused on their role in corporate communication, studies largely ignored how public …