Recently published exploratory research has suggested COVID-19 control protocols
implemented during the pandemic may have altered the values and experiences customers …

This study examines the impact of rapport with chatbots on electronic word of mouth (e-
WOM), in the first phase, by considering several antecedents including anthropomorphism …

The purpose of the study is to (a) examine the impact of perceived micro Corporate Social
Responsibility (micro-CSR) on organizational (trust, justice, identification) and employee job …

In the wake of the pandemic, retail services—especially vulnerable to ethical dilemmas due
to heightened market instability—demand a deeper understanding of service employees' …

Purpose Social information is crucial to credit ratings and can improve the accuracy of the
traditional credit assessment model. Drawing on the resource-based view (RBV) and social …

Employee retention has emerged as a pressing concern within knowledge-based
organizations due to the non-substitutability of individual abilities and their substantial …

Purpose: The purpose of this study is to examine how strategic human resource
management practices are enacted in chaebol hotels, and also to evaluate the relationship …

Individual desire to be proactive can be aided by voluntary extra-role behaviour in
organisations, such as organisational citizenship behaviour (OCB). Employees' OCB has …

Purpose: This study extends the knowledge of the relationship between distributive justice
and opportunism in a horizontally and loosely connected retail network organization. To this …

본 연구의 목적은 볼런터리 체인의 가맹점 기회주의를 콘텐츠 (즉, 계약 vs. 반응) 와 능동성 (즉,
적극성 vs. 소극성) 의 관점에 따라 4 가지 형태로 분류하며, 체인 본부의 분배 공정성, 가맹점 …