This study addresses two critical research gaps in human-robot interaction (HRI): the limited systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
FM Khan, M Anas, SMF Uddin - International Journal of …, 2024 - Wiley Online Library
The notion of 'anthropomorphism'has been a subject of intrigue for transdisciplinary academics and scholars for the longest time, as the origin of this concept dates back to the …
Robots like human co-workers can make mistakes violating a human's trust in them. When mistakes happen, humans can see robots as less trustworthy which ultimately decreases …
Friend, mentor, lover: does chatbot engagement lead to psychological dependence? | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
M Song, J Du, X Xing, J Mou - Electronic Commerce Research and …, 2022 - Elsevier
The application of artificial intelligence is considered essential to adapt to a new cycle of industrial transformation and technological advancements in many fields and industries. The …
J Huh, HY Kim, G Lee - Journal of Research in Interactive Marketing, 2023 - emerald.com
Purpose This study examines how the locus of agency of brands' artificial intelligence (AI)– powered voice assistants (VAs) could lead to brand loyalty through perceived control, flow …
While consumer engagement (CE) in the context of artificially intelligent (AI‐based) technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
S Seo, X Wu, J Choi - International Journal of Hospitality Management, 2024 - Elsevier
This study examines whether the match between customers and gendered service robot influences customer satisfaction towards service robots, so-called gender (dis) match effect …
J Song, Y Gao, Y Huang, L Chen - Technological Forecasting and Social …, 2023 - Elsevier
The rapid expansion and integration of robots in the service industry have transformed the way services are delivered. With service robots increasingly replacing frontline human staff …