[HTML][HTML] Robot's gendering trouble: a scoping review of gendering humanoid robots and its effects on HRI
The discussion around gendering humanoid robots has gained more traction in the last few
years. To lay the basis for a full comprehension of how robots'“gender” has been understood …
years. To lay the basis for a full comprehension of how robots'“gender” has been understood …
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
The notion of 'anthropomorphism'has been a subject of intrigue for transdisciplinary
academics and scholars for the longest time, as the origin of this concept dates back to the …
academics and scholars for the longest time, as the origin of this concept dates back to the …
[HTML][HTML] Three strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness
C Esterwood, LP Robert Jr - Computers in Human behavior, 2023 - Elsevier
Robots like human co-workers can make mistakes violating a human's trust in them. When
mistakes happen, humans can see robots as less trustworthy which ultimately decreases …
mistakes happen, humans can see robots as less trustworthy which ultimately decreases …
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
Friend, mentor, lover: does chatbot engagement lead to psychological dependence? | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
M Song, J Du, X Xing, J Mou - Electronic Commerce Research and …, 2022 - Elsevier
The application of artificial intelligence is considered essential to adapt to a new cycle of
industrial transformation and technological advancements in many fields and industries. The …
industrial transformation and technological advancements in many fields and industries. The …
“Oh, happy day!” Examining the role of AI-powered voice assistants as a positive technology in the formation of brand loyalty
Purpose This study examines how the locus of agency of brands' artificial intelligence (AI)–
powered voice assistants (VAs) could lead to brand loyalty through perceived control, flow …
powered voice assistants (VAs) could lead to brand loyalty through perceived control, flow …
Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
Is her (his) gender matched or not matched with me? Gender (dis) match effect between customers and gendered service robots
This study examines whether the match between customers and gendered service robot
influences customer satisfaction towards service robots, so-called gender (dis) match effect …
influences customer satisfaction towards service robots, so-called gender (dis) match effect …
Being friendly and competent: Service robots' proactive behavior facilitates customer value co-creation
The rapid expansion and integration of robots in the service industry have transformed the
way services are delivered. With service robots increasingly replacing frontline human staff …
way services are delivered. With service robots increasingly replacing frontline human staff …