Customer knowledge management and smart tourism destinations: a framework for the smart management of the tourist experience–SMARTUR

ECL Muniz, GA Dandolini, AA Biz… - Journal of knowledge …, 2021 - emerald.com
Purpose This paper aims to demonstrate how customer knowledge management (CKM) can
assist destination management organizations (DMOs) in the smart management of the …

Testing the antecedents of customer knowledge sharing on social media: a quantitative analysis on Italian consumers

G Baima, G Santoro, AC Pellicelli… - International Marketing …, 2022 - emerald.com
Purpose The increasing adoption of digital technologies such as social media have
changed the way consumers share knowledge about products and services among each …

Modelos de Gestión del Conocimiento en las Instituciones de Educación Superior: una revisión de literatura

GN Marín, IM Alfonso - … de Gestión del Conocimiento y la …, 2023 - gecontec.org
La gestión del conocimiento tiene una fuerte relación con la organización de la información
y su transformación en conocimiento, de esta manera sus principales objetos de estudio …

Increasing Patron's Outreach and Engagement through Relationship Marketing: A Case Study

M Adeogun - Journal of Library Administration, 2022 - Taylor & Francis
Increased diversity, demographics, and population shifts in higher education have led many
academic libraries to reexamine their marketing efforts and adopt strategies that promote …

[PDF][PDF] Usulan Customer Knowledge Management (CKM) Di Fitur Aplikasi Logistik di PT. X

A Hasan, F Nadhroh, P Fithri - Jurnal Teknologi Dan Sistem …, 2021 - scholar.archive.org
Perkembangan teknologi yang sangat pesat memberikan banyak kemudahan pada
berbagai lini kegiatan bisnis. secara umum permasalahan yang dialami perusahaan adalah …

The customer knowledge management and its impact on service quality and customer satisfaction (A periodical study in the Mellat bank of Kermanshah province)

S Shafee, R Khademi, A Hariri - Scientific Journal of Strategic …, 2021 - jkm.ihu.ac.ir
The purpose of this study is to design a model for establishing knowledge management in
schools, because knowledge management is a key approach in empowering teachers and …

A customer knowledge management framework

ECL Muniz, GA Dandolini, AA Biz - Journal of Information & …, 2021 - World Scientific
This paper analyses the Customer Knowledge Management (CKM) conceptual structures
existing within the literature, to identify its current state of research and extract from it …

La transmisión del conocimiento formal e informal entre los trabajadores operarios del distrito industrial: el caso del distrito agroindustrial de Anápolis

ED Leite, FXM Morales, ER Junior… - Revista de Estudios …, 2022 - dialnet.unirioja.es
Este trabajo presenta un estudio sobre la influencia de la transmisión del conocimiento
formal e informal entre los trabajadores operarios de un distrito industrial, donde se eligió el …

[HTML][HTML] Impactos da financeirização da educação brasileira: do Ensino Superior ao ciclo básico

B BLANDY, L Dowbor - Revista e-Curriculum, 2022 - educa.fcc.org.br
Neste ensaio, de caráter crítico e exploratório, mapeiam-se aspectos da recente
reconfiguração estrutural do ensino brasileiro privado, relacionando-o à entrada de capitais …

As contribuições da Customer Knowledge Management no processo de inovação

ECL Muniz, YDS Figueiredo, GA Dandolini… - … em Ciência da …, 2021 - SciELO Brasil
Para inovar, organizações necessitam conhecer bem as necessidades e demandas dos
clientes e conectar-se a eles para explorar ao máximo seus conhecimentos. Logo utilizar …