Marketing practitioners and consumers can benefit from more efficient communication by
using online chats for customer service. However, consumers desire a genuine experience …

Across the United States, police chiefs, city officials, and community leaders alike have
highlighted the need to de-escalate police encounters with the public. This concern about …

In the spring and summer of 2020, police in the United States killed Breonna Taylor, George
Floyd, and other unarmed people of color. In one of the largest social movements in the …

This chapter spotlights communication accommodation theory (CAT: see Giles, Coupland, &
Coupland, 1991)–a longstanding framework (Gallois, Ogay, & Giles, 2005; Giles, 1973) that …

Research shows that perceptions of procedural justice influence people's trust, confidence,
and obligation to obey law and legal authorities as well as their willingness to cooperate …

Although the study of police–civilian relations has recently entered the intergroup
communication arena, there are no studies of actual interactions between these social …

This volume is devoted to the fascinating topic of social communication-fascinating because
communication is ubiquitous, in that one cannot not communicate. And yet, the art of …

This paper examines how US adults define police use-of-force and what these
understandings of police violence mean for police–civilian interactions. Our findings show …

Prior cross-cultural research has produced models of police-civilian interaction that highlight
the effect of officers' communication accommodation and reported trust in police on …

Objective Test how virtual, vicarious exposure to a procedurally just versus unjust police
traffic stop impacts youths' perceptions of police legitimacy and willingness to cooperate …