Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …

Purpose The purpose of this paper is to investigate the role of trust in enhancing customer
loyalty, and to test the mediation role of commitment and customer intimacy in the …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

Purpose–The purpose of this paper is to appraise various service quality models and
identify issues for future research based on the analysis of literature. Design/methodology …

Purpose The objective of this study is to examine the impact of PAKSERV model on
customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive …

Purpose–The purpose of this study is to explore the dimensional structure of the SERVQUAL
scale within non-western service setting as well as the impact of service quality dimensions …

Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …

The main objective of this study is to find the interrelationships between service quality
attributes, customer satisfaction and customer loyalty in the retail banking sector in …

Adoption of mobile based agricultural extension services (AES) can serve as a tool for
inclusive development in the rural farm land. This paper investigates the antecedents of …

The major aim of the research paper is to measure the quality of service offered by private
banks operating in Ethiopia. Moreover, it tries to investigate the relationship between service …