A systematic literature review of emotional labor research from the hospitality and tourism literature
Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …
research from the hospitality and tourism literature by outlining the theories, the antecedents …
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism
AM Abubakar, H Rezapouraghdam… - Journal of Hospitality …, 2022 - Taylor & Francis
ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …
Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory
Y Mao, J He, AM Morrison… - Current Issues in …, 2021 - Taylor & Francis
The main purpose of this research was to illustrate how companies contributed to employee
psychological capital in tourism during the COVID-19 crisis based on the conservation of …
psychological capital in tourism during the COVID-19 crisis based on the conservation of …
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model
This study examined the effects of emotional intelligence and emotional labor on job
satisfaction in a moderated mediation model, which posits surface and deep acting …
satisfaction in a moderated mediation model, which posits surface and deep acting …
Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
This study aims to examine (1) the singular mediation effects of surface acting (SA), deep
acting (DA), and job stress (JST) between EI and burnout,(2) the sequential mediation …
acting (DA), and job stress (JST) between EI and burnout,(2) the sequential mediation …
[HTML][HTML] Innovativeness and entrepreneurial performance of female entrepreneurs
Y Huang, P Li, J Wang, K Li - Journal of Innovation & Knowledge, 2022 - Elsevier
Entrepreneurs' innovativeness is an important factor affecting the performance of start-up
companies. Based on social cognitive theory, this study analyzes the relationship between …
companies. Based on social cognitive theory, this study analyzes the relationship between …
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Within luxury hotels targeting multinational segments, frontline service staff are essential to
creating unique, personalized experiences for high-value, discerning clientele. Performing …
creating unique, personalized experiences for high-value, discerning clientele. Performing …
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and …
Purpose The purpose of this study is to examine the mediating effect of psychological well-
being between organizational dehumanization and two outcome variables: service recovery …
being between organizational dehumanization and two outcome variables: service recovery …
What does work meaning to hospitality employees? The effects of meaningful work on employees' organizational commitment: The mediating role of job engagement
HS Jung, HH Yoon - International Journal of Hospitality Management, 2016 - Elsevier
What is work? Why is it important? People frequently say that they work to make a living, but
many who have enough money on which to live feel unhappy when they have no work to do …
many who have enough money on which to live feel unhappy when they have no work to do …
Mediating role of organizational commitment in the relationship between human resource management practices and employee engagement: does black box stage …
Purpose The purpose of this paper is to examine the mediating role of organizational
commitment (OC) on the relationship between human resource management (HRM) …
commitment (OC) on the relationship between human resource management (HRM) …