Recently, there is an increasing trend to study the impact of anthropomorphism on human
trust. However, previous research has shown divergent results. In this study, shared …

Conversational AI (CAI) systems which encompass voice-and text-based assistants are on
the rise and have been largely integrated into people's everyday lives. Despite their …

Purpose This study aims to understand a customer-purchase mechanism in the artificial
intelligence (AI)-powered chatbot context based on the elaboration likelihood model (ELM) …

This study examines the willingness of customers to accept, and their intention to
recommend, the services provided by service robots in restaurants. A mixed-methods …

Despite huge gains in performance in natural language understanding via large language
models in recent years, voice assistants still often fail to meet user expectations. In this study …

Purpose Service research offering a view of both the dark and bright sides of smart
technology remains scarce. This paper embraces a critical perspective and examines the …

There is an emerging interest in examining user attitudes towards voice assistants (VAs);
however, there is limited research on how user attitudes are formulated in different contexts …

This study demonstrates that consumers' perceptions of voice assistant device (VAD)
elements promote psychological ownership and interface flow experience, resulting in …

Building initial trust is critical for the acceptance of shared autonomous vehicles (SAVs).
Initial trust determines whether this emerging mobility solution will be accepted when it is …

AI assistants such as Alexa, Google Assistant, and Siri, are making their way into the
healthcare sector, offering a convenient way for users to access different healthcare …