An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

In this special section, Ekman and Cordaro (2011); Izard (2011); Levenson (2011); and
Panksepp and Watt (2011) have each outlined the latest instantiation of each lead author's …

As artificial intelligent technologies have been increasingly applied in tourism and hospitality
industry, the service failure caused by artificial intelligence assistant and how to recover …

Artificial intelligence technology has been increasingly applied in the hospitality and tourism
industry, and it is a matter of concern how to increase customer adoption of AI applications in …

Can we better understand modern consumer behavior by examining its links to our ancestral
past? We consider the underlying motives for consumption and choice from an evolutionary …

Kawaii (a Japanese word meaning “cute”) things are popular because they produce positive
feelings. However, their effect on behavior remains unclear. In this study, three experiments …

Background: There is a growing interest in research investigating the association between
green space (GS) and mental health and wellbeing (HWB), in order to understand the …

Anecdotes abound about the frequent use of the Internet to view cat-related media. Yet,
research has yet to seriously address this popular culture phenomenon rooted largely in …

The baby schema concept was originally proposed as a set of infantile traits with high
appeal for humans, subsequently shown to elicit caretaking behavior and to affect cuteness …

This article examines the extent to which consumers engage in more indulgent consumption
when they are exposed to whimsically cute products and explores the process by which …