Purpose This study aims to identify factors that can improve customer service performance
by verifying the relationships between these factors, such as customer orientation, firm …

Boards of directors play a central role in governing corporate strategic change. We
systematically review corporate governance research on strategic change published over …

Sustainable value creation is a term that is widely used in sustainable business model
literature, and it is gaining importance in other management fields. While there is still …

This exploratory qualitative inquiry examines the perspectives of 26 board members in
medium-sized, privately held companies operating in the United Kingdom. The study …

With the arrival of the service economy, businesses across different sectors have to rely
increasingly on service design, with its focus on the viewpoints of customers and their …

Purpose Virtual idols have entered the golden period as the main form of future digital
people. However, existing studies only focus on a single idol type and partial role …

Purpose This study aims to examine the effects of board dynamics produced by reaching a
certain proportion of women on board tasks (monitoring, strategy and advisory) …

Purpose This paper investigates whether board composition, a family chief executive officer
(CEO) and the firm's managerial capabilities affect proactive tax management in family small …

The basic purpose of a business is to maximize value. With the increased expectations for
companies' social responsibility practices and sustainability, sustainability management has …

Product-service systems (PSSs) play a great role in the strategy for manufacturing
servitization. The configuration of a product and service is dependent on customer …